Shipping & Returns

All orders are sent out within 2 working days of receiving balance payment. The date your order is needed for is always a priority! Alternative shipping methods will be offered if needed to achieve delivery date. The customer would be liable to pay for this option if they had incurred any delays to the design & make process. 



It's recommended that all orders are sent via Royal Mail 1st Class Signed for & Recorded 




International shipping is available - you are required to pay the appropriate shipping charge. Please discuss options via email 



Outfits are non-refundable as they are tailor made to your requests & size. If you change your mind within 48 hours your deposit is refundable. After this time you will lose your deposit due to the time already spent on the design process. If your outfit's construction has begun (e.g. fabric cut and/sewn) you are also eligible to pay 50% of the balance to cover material costs & time. So please ensure you are committed to the purchase. In the unlikely event of a fault, repairs would be offered free of charge. You would just need to pay return postage.